Shipping policy
Free shipping
Shipping is free on every order at Michiaelio. There is no minimum order value.
How long it takes
There are two parts to the wait: handling, which is the time it takes us to get your order packed and handed to the carrier, and delivery, which is the carrier's time on the road.
Handling: 3 to 10 business days. Some items are held ready to go and leave quickly. Others are made or collected to order, which takes longer. Busy periods and holidays can add to this.
Delivery, once dispatched:
| Destination | Estimated delivery |
|---|---|
| United States | 7 to 20 business days |
| Canada and Europe | 10 to 25 business days |
| Australia and New Zealand | 10 to 25 business days |
| Mexico, Central and South America | 15 to 35 business days |
These are estimates in business days and do not include the handling time above. We do not guarantee a specific delivery date.
If your order contains more than one item, the items may ship separately and arrive on different days.
Tracking
Every order ships with tracking. You will get an email with your tracking number as soon as your order is dispatched.
Carriers sometimes take a few days to start showing scans. If your tracking number has shown nothing five business days after dispatch, email us and we will look into it.
Address changes and cancellations
We can only ship to the address entered at checkout, so please check it before you place your order. Once an order has entered processing we cannot change the address. If you need to change or cancel something, contact us as quickly as possible and we will do what we can.
Delays outside our control
We cannot be held responsible for delays caused by customs clearance, postal backlogs, severe weather, strikes or other events outside our control.
Import duties and taxes
International orders may attract import taxes, duties or customs fees in the destination country. These are charged by that country, not by us, and are the responsibility of the person receiving the parcel. We cannot predict what they will be. If a parcel is refused and returned, any import charges and return shipping costs will be deducted from your refund. Customs rules vary widely, so check with your local customs office if you are unsure.
Lost, stolen or damaged parcels
If tracking shows your parcel was delivered but you do not have it, contact us and also report it to the carrier. If a parcel arrives damaged, contact us within a few days of delivery with photographs so we can help. We rely on carrier timestamps and delivery confirmations when reviewing these claims.
Contact
Questions about a delivery? Email michiaelio.shop@gmail.com or call 408 890 6103.